Introduction

At Tmahur, we take your privacy seriously. This policy explains how we collect, use, and protect your data when you use the "Tmaheer" app (technician app), used by technicians to receive, execute, and track real estate maintenance requests through the Tmahur platform.

Information We Collect

• Account information: Name and phone number; one-time passcodes (OTP) sent via SMS are used for login and identity verification.
• Location data: Used to determine the technician's location while carrying out maintenance requests and to facilitate navigation between job sites.
• Photos and attachments: Maintenance report photos uploaded by the technician to document completed work.
• Payment and wallet data: Wallet balances, payment history, and outstanding technician dues, processed through the Tap Payments gateway.
• Push notification data: Device token (FCM/Expo) used to deliver notifications about job requests and updates.
• Support communications: Content of conversations with Tmahur's support team via the in-app support feature.
• Device information: Device type, operating system, and version, used for performance optimization and troubleshooting.

How We Use Your Data

• Operating and delivering platform services, including assigning maintenance requests to technicians.
• Verifying user identity through OTP codes.
• Calculating financial dues, processing payments, and updating balances.
• Sending push notifications about job requests and important updates.
• Providing customer support and responding to user inquiries.
• Improving app performance and resolving technical issues.

Data Sharing

We do not sell your personal data to any third party. Limited data may be shared with:

• SMS providers (e.g. Taqnyat) to deliver OTP verification codes.
• Tap Payments gateway to securely process financial transactions.
• Push notification services (Firebase Cloud Messaging / Expo) to deliver alerts.
• Government or legal authorities where required by law.

Data Protection

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or alteration, including encrypted communication between the app and our servers and secure authentication for login.

Data Retention

We retain your data for as long as your account remains active on the platform, or as required by legal or accounting obligations (such as payment records).

Your Rights

• The right to access the personal data we hold about you.
• The right to request correction or update of your data.
• The right to request deletion of your account and data, subject to any outstanding financial or legal obligations.
• The right to contact us with any privacy-related inquiry.

Children's Privacy

The Tmaheer app is intended for registered technicians working through the Tmahur platform and is intended for adult use only. We do not knowingly collect data from children under the age of 18.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page along with an updated "Last updated" date above.

Contact Us

If you have any questions about this policy or our privacy practices, please contact us at:

* Please update the contact details above with your actual information before publishing.